Help, from a human
Something not sitting where it should?
Tell us what happened and we will help you get The Vault settled again. You never need to send the private contents of a card unless you actively choose to.
Email The Vault
Please include the device you are using and the app version shown in Settings.
If iCloud is not catching up
- Check that every device is signed in to the same Apple Account.
- Make sure iCloud Drive is enabled and The Vault is allowed to use iCloud.
- Open The Vault on each device and leave it open briefly on a working internet connection.
- In The Vault Settings, check the friendly Sync status. If it needs attention, use “Share sync details for support”.
If a photo, document or voice note will not open
Keep The Vault open while the attachment finishes arriving from iCloud. For a new attachment, confirm that The Vault has the requested Photos, Camera or Microphone permission in the Apple Settings app. If it still does not work, email us with the attachment type and approximate file size—there is no need to send the attachment itself.
If sharing from another app does not show The Vault
In the Apple share sheet, scroll to the end of the app row, choose More, then enable The Vault. After choosing it, review and edit the card before saving it into a zone.
Your privacy when asking for help
Diagnostic sync details include device, app version and sync activity. They are designed not to include your card text or attachments. Please remove any personal information you do not want to share before sending an email.